In the era of AI hype, enterprises are launching numerous proof-of-concept (POC) initiatives—often in isolation. The challenge lies in transforming these siloed efforts into a cohesive, enterprise-wide AI strategy. This session explores how organizations can move beyond experimentation to operationalize AI effectively across departments. Learn how to leverage AI agents to enhance customer service, particularly in call centers, by working with unstructured data such as emails, audio recordings, and survey responses.

We will also address the critical legal, compliance, policy and regulatory considerations that must be embedded into any responsible AI deployment. Discover actionable insights on aligning AI use cases with business goals to drive measurable outcomes.